Cookie Policy

Information We Collect

We only collect information that is necessary for communication, tenancy management, legal compliance, and property maintenance.
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Personal & Contact Information

• Name
• Email address
• Phone number
• Current address
• Information submitted through enquiry forms, viewing requests, tenancy applications, or maintenance reports

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Tenancy‑Related Information

• Application details
• References
• Guarantor information (if applicable)
• Deposit and rent payment records
• Maintenance history
• Communications relating to your tenancy

Technical Information

• Basic website analytics (page views, device type, visit duration)
  
• Collected through standard tools such as Google Analytics
  

We do not collect unnecessary or intrusive data.

How We Use Your InformationWe use your information to:

• Respond to enquiries
  
• Arrange viewings and manage applications
  
• Prepare tenancy agreements and legal documents
  
• Protect deposits and manage rent payments
  
• Handle repairs, maintenance, and contractor visits
  
• Communicate important updates
  
• Maintain accurate records for legal compliance
  
• Improve our website and communication processes
  

We will never sell your information or pass it to third parties for marketing.

Sharing Your InformationWe may share your information with trusted third parties only when necessary and always in line with GDPR.
Examples include:

• Deposit protection schemes
• Professional contractors attending repairs
• Utility companies (for safety or legal reasons)
• Legal or regulatory bodies when required
• Software providers used for secure document storage or communication
• 
  

All partners are required to handle your data securely.

Data Storage & SecurityWe use secure systems and limited access controls to protect your information. Only authorised personnel can access your data, and only for legitimate purposes.
Digital information is stored on secure, password‑protected systems. Paper documents (if used) are stored in locked, controlled locations.

Your Rights Under GDPRYou have the right to:

• Be informed about how your data is used
  
• Access the information we hold about you
  
• Request correction of inaccurate data
  
• Request deletion of data (where legally permitted)
  
• Restrict or object to processing
  
• Request data portability
  
• Withdraw consent for optional communication
  
• Challenge automated decision‑making
  

To exercise any of these rights, please contact us.

CookiesOur website uses basic cookies to improve functionality and visitor experience. These may include:

• Essential site operation cookies
  
• Analytics cookies (e.g., Google Analytics)
  

You can adjust your browser settings to refuse cookies if you prefer.

Third‑Party LinksOur website may contain links to external websites. We are not responsible for their privacy practices, and we recommend reviewing their policies before providing any information.

Updates to This PolicyWe may update this Privacy Policy to reflect changes in legislation or best practice. Any updates will be published on this page.

ContactIf you have questions about this policy or wish to exercise your GDPR rights, please contact:
Ebenezer Properties Wrexham, North Wales ✉️ [email protected] 📞 (Insert your chosen contact number)